Frequently Asked Questions
Product Questions
Anlin does not sell directly or provide quotes to the consumer. You can purchase Anlin products through Authorized Anlin Dealers. You can find a list of Anlin dealers in your area on our Dealer Locator on our website.
You can find an Authorized Anlin Dealer in your area on our Dealer Locator on our website by simply entering your zip code.
Yes, all Anlin products (with Argon Gas) meet and exceed the U-Factor and Solar Heat Gain Coefficient (SHGC) requirements for all four climate zones as specified in the ENERGY STAR Program. For more information visit: www.energystar.gov.
For information about our products, you can download our product brochures or speak with an Authorized Anlin Dealer. Our dealers are trained and have knowledge about our products and can help you find the right product for your home. You can find an Authorized Anlin Dealer in your area on our Dealer Locator on our website. If you prefer to contact us directly, fill out a Contact Form or give us a call at 800-287-7996.
Warranty Questions
Yes, once your Anlin purchase and installation is complete, your warranty is in effect. You do not have to submit anything. However, we do recommend contacting our Consumer Services Department at (800) 899-4896 to ensure that our records have your correct contact information. You will receive service for covered claims with or without your warranty booklet.
To transfer your warranty, please call our Consumer Services Department at (800) 899-4896.
To obtain service under your warranty, first contact the contractor or builder who installed your products, or fill out the Anlin Service Request Form You can also contact our Consumer Services Department for help at (800) 899-4896.
All Anlin products have a label containing the Order number and Line number. The location of the label depends on the window or door type. For help with locating the Order Number and Line Number on your products, go to Locating Your Order Number on our website or contact our Consumer Services Department for help at (800) 899-4896.
Care & Maintenance Questions
To clean the glass on your windows and doors, we recommend mild dish soap and water. Rinse completely with clean water and wipe dry with a soft cloth. NEVER use petroleum-based cleaners, abrasive or acidic chemicals, razor blades, putty knifes, abrasive pads, or high-pressure water hoses to clean the glass. For more information and instruction on cleaning the glass on your windows and doors, Watch Video.
We recommend that you lubricate the hardware once a year. In areas with high salt air, lubricate the hardware at least twice a year is recommended. After the hardware is clean and dried it must be lubricated to restore the smooth operation, and in some cases corrosion resistance. Lubricate should be 100% silicone and can be found at most major hardware stores.
